Our Managed Services offering is a complete end-to-end solution encompassing computer workstations to servers, and everything in between. We take full responsibility for your technology requirements, allowing you to focus on your business while we worry about the technical details.

Single Point of Contact NumberJRSfaviconJRSfaviconJRSfavicon
Remote SupportJRSfaviconJRSfaviconJRSfavicon
2 hour response to critical (affects all users)JRSfaviconJRSfaviconJRSfavicon
8 hour response to user issuesJRSfaviconJRSfaviconJRSfavicon
Managed Windows Updates (requires AD)JRSfaviconJRSfaviconJRSfavicon
Network ManagementJRSfaviconJRSfaviconJRSfavicon
Backup ManagementJRSfaviconJRSfaviconJRSfavicon
On-site SupportLimitedJRSfaviconJRSfavicon
Application ManagementLimitedJRSfaviconJRSfavicon
Server ManagementLimitedJRSfaviconJRSfavicon
2 hour response to user issuesJRSfaviconJRSfavicon
Employee transitionJRSfaviconJRSfavicon
Deployment of User Upgrades and RefreshesJRSfavicon
Inter-Office PC Moves (same location)JRSfavicon
Employee TransitionsJRSfavicon
24 x 7 SupportAdd-onAdd-onJRSfavicon
30 minute response to critical Add-onJRSfavicon
Limited features
  • On-site support is limited to 0.5 hours per user per month collectively.
  • Application Management is limited to 1 hour per month collectively for every 10 users.
  • Server management includes 2 hours per month collectively for every 10 users.
Add-on services are services that can be added at a cost, either from Bronze or Silver plans.
Dedicated on-site plans are also available.